What is Microsoft Dynamics?
Microsoft Dynamics can be explained as a line of customer relationship management (CRM) and enterprise resource planning (ERP) software applications developed by Microsoft. The Microsoft Dynamics applications are carried through a network of reselling partners who offer specialized services.
As stated above, Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) applications, these software applications are the key products offered by the company.
- Microsoft Dynamics ERP
An enterprise resource planning application, ERP, is mainly geared en route for midsize organizations in addition to the divisions and subsidiaries of larger organizations. Generally, Microsoft Dynamics ERP consists of five primary products as listed below:
Microsoft Dynamics AX (formerly Axapta)
Microsoft Dynamics GP (formerly Great Plains Software)
Microsoft Dynamics NAV (formerly Navision)
Microsoft Dynamics SL (formerly Solomon IV)
Microsoft Dynamics C5 (formerly Concorde C5)
- Microsoft Dynamics CRM
As a part of retail solutions, another product offered by Microsoft Dynamics is the Microsoft Dynamics CRM. This software application was introduced in the market in 2003. This software application is a multilingual customer relationship management application which provides sales, service, and marketing capabilities, in addition to including Microsoft Dynamics CRM online.
- Other products
Other products offered by Microsoft Dynamics as industry solutions include Microsoft Dynamics POS (Point of Sale), and Microsoft Dynamics Retail Management System (RMS).
Microsoft Dynamics proffers ERP and CRM solutions for various industries. The solution providers build Microsoft Dynamics ERP and Microsoft Dynamics CRM applications on the standard functionality so as to provide industry specific solutions by the way of a network of channel partners. Industry applications for Microsoft Dynamics ERP attend to the requirements for the following industries:
- Financial services
- Not for profit
- Professional services
Licensed for Microsoft Dynamics
Solutions which are licensed for Microsoft Dynamics are tested and proven to congregate the standards of Microsoft for partner solutions. These solutions are projected for business and industry requirements in addition to being tested and integrated with Microsoft Dynamics applications.