ACCA Further Enhances Customer Service Charter

Tuesday, June 25, 2013 Print Email

The charter has gained the further responsibility to revert to the emails and calls by its value customers in no time. They have designed swift mechanism where maximum number of calls will be answered instantly without making the customers wait. The new set of rules organized by Charter makes sure that customers are provided with utmost preference.

ACCA (the Association of Chartered Certified Accountants) has announced new commitments to reach up to maximum customers, some of them are that 80 percent of telephone calls will be answered by the qualified staff members in 20 seconds; 80 percent of emails will be replied in a span of just 2 days and 90 percent of online registration applications will be responded in five working days, making the system swift and intact.

The charter signifies the use of its network as professional accountants and value customers stay connected to it globally. It answers all queries of its members, students and others regularly. As the ACCA developments are taking place it has been easier for people to up-to-date their knowledge using social media network. The charter also signifies how the result of the exam (8th February and 8th August) when announced is sent to the students through either emails or on their respective mobile number (chosen method). The charter also states the complaining methods in case of problems being faced by value customers to reach out to the customer service.

Judith Bennett, ACCA’s director of service delivery believes that it is their priority to respond to the registered members of ACCA (the Association of Chartered Certified Accountants) and also to those who are keen in becoming the members of charter. ACCA (the Association of Chartered Certified Accountants) has ensured all avenues of communication such as telephone calls, emails, fax and social network. As the organization is expanding it is duty to become further contactable when it is needed by its members, therefore, commitment to customer service is enhanced.

ACCA (the Association of Chartered Certified Accountants) welcomes the feedback and constructive criticism and it is always ready to adapt methods to improve and reach out to the customers both locally and globally. 

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